Returns & Exchanges
If you are not satisfied with your order, we will gladly accept unused, unwashed, unworn or undamaged merchandise, with tags attached, for a full refund or exchange within 15 days from the shipping date. All items must be returned in original condition. Shipping and handling charges are non-refundable.
All Sale items are final sale. No refunds can be made on these items.
Please note that we do not issue prepaid return shipping labels, and you will be responsible for all return shipping fees.
Please contact us at email@example.com prior to returning merchandise to obtain your Return Authorization Number. This will be emailed to you within 1 day.
Returns should be sent to:
117 W 9th Street, Suite 220, LA CA 90015
ALL ORDERS PLACED THROUGH INTERNATIONAL CHECKOUT ARE FINAL SALE. No cancellations or returns are accepted.
DAMAGED PRODUCTS & SHIPPING ERRORS
In the event that we processed your order incorrectly or you received a damaged or defective item, we will gladly replace or take back the merchandise for a full refund at our expense. Please contact Customer Service via email at firstname.lastname@example.org prior to returning any incorrect, damaged or defective items.
RETURNS PROCESSING TIME
Your refund will be processed within 5-10 business days from when your return is received. You will receive an email when your refund has been processed. Please allow an additional 3-5 business days to receive your credit. In some cases it can take up to one full billing cycle for the credit to be reflected based on your credit card company’s policies.
At this point we do not accept International Returns.
CUSTOMER SERVICE HOURS
Monday – Thursday: 9am - 5pm EST
Friday: 9am - 1:30pm EST
Customer Service for RhodeResort.com is email based. Please allow up to business day for your inquiry to be addressed. Customer Service associates are not available on national holidays or weekends.